Stream: troubleshooting

Topic: User not found


view this post on Zulip Yuyun Wirawati (Apr 22 2026 at 02:21):

We use shibboleth to authenticate our users.
One user has created dataset sometime ago, but now his account seems to disappear. It still shows on dashboard, and he can still login. But, we can't assign him to any dataset (including one that he created). User Traces shows "ERROR, cannot get traces". Delete User shows "ERROR, user not found".

Anyone with similar experience? Do we need to modify the authenticateduser table? :cold_sweat:

view this post on Zulip Philip Durbin ๐Ÿš€ (Apr 28 2026 at 13:59):

@Yuyun Wirawati very strange. Can the user create a draft dataset?

view this post on Zulip Jeyalakshmi Sambasivam (May 07 2026 at 08:33):

@Philip Durbin ๐Ÿš€ , user could create a new dataverse and dataset. But, he is not assigned an Admin role by default after creation:
image.png
We also could not manually assign Admin or any role to him (but, able to select his name as user):
image.png
image.png

view this post on Zulip Philip Durbin ๐Ÿš€ (Jun 24 2026 at 20:27):

@Yuyun Wirawati @Jeyalakshmi Sambasivam did you ever figure out a workaround? Did you have to create a new account or something?

view this post on Zulip Yuyun Wirawati (Jun 25 2026 at 02:17):

It's a sticky situation. Even after user created new dataverse/dataset, still no User Traces. Planned workaround is for other project members to perform work in dataverse, or we create new account without shibboleth authentication.


Last updated: Aug 18 2026 at 08:27 UTC