Stream: troubleshooting

Topic: Installation issues

view this post on Zulip charles wei (Apr 15 2024 at 08:26):

Hello, I am deploying dataverse on my vm virtual machine centos7 and I am having a problem after my installation is complete, when I visit http://localhost.localdomain:8080/ the page says Page Not Found - The page you are looking for The page you are looking for was not found.

view this post on Zulip charles wei (Apr 15 2024 at 08:26):

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view this post on Zulip Notification Bot (Apr 15 2024 at 08:50):

This topic was moved here from #community > Installation issues by Oliver Bertuch.

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 08:51):

Hi @charles wei thanks for joining us here!

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 08:51):

I saw #10493 you opened earlier

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 08:51):

It's much more effective to resolve such problems via Chat :smiley_cat:

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 08:52):

Would you be able to share you server.log? There should be some helpful log messages in there.

view this post on Zulip charles wei (Apr 15 2024 at 08:52):

I completed the prerequisites and the steps in the installation, the last step is python3 install.py

view this post on Zulip charles wei (Apr 15 2024 at 08:53):

wait a moment

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 08:53):

Here are some details what kind of stuff we need to drill further into this: https://guides.dataverse.org/en/latest/installation/intro.html#information-to-send-to-support-when-installation-fails

view this post on Zulip charles wei (Apr 15 2024 at 08:58):

server.log

view this post on Zulip charles wei (Apr 15 2024 at 08:59):

Is that right?

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 09:08):

Yes, that's the right file

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 09:09):

It looks like your deployment has been successful

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 09:09):

But bootstrapping didn't finish

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 09:09):

Could you share the output and logs files from the installer?

view this post on Zulip charles wei (Apr 15 2024 at 09:11):

Where can I find them?

view this post on Zulip Oliver Bertuch (Apr 15 2024 at 09:19):

Did you take a look at https://guides.dataverse.org/en/latest/installation/intro.html#information-to-send-to-support-when-installation-fails ?

view this post on Zulip Philip Durbin 🚀 (Apr 16 2024 at 13:38):

Sorry, I was out yesterday. @charles wei how's your installation going? Did you get everything working?

Last updated: Oct 30 2025 at 05:14 UTC