Stream: troubleshooting

Topic: Failed to upload file on mounted NAS

view this post on Zulip Ayu Widi (Jul 01 2025 at 10:07):

Hi There,,
We have a new installation using version 6.6 , and we need to use our NAS as our storage . We have mounted it to : say /home/dataverse_file_nas ,, but when i try to upload via web application, the files appeared after i uploaded it, but when i try to save, i got : Failed to save the file, storage id file://197c54bcb31-57a5d045ce55 (/home/dataverse_file_nas /20.5xxxxxx/xxxxxxx

in the mount directory, the folder named persistent identifier was created, and file appeared there with md5 name as usual but with 0 bytes. But, again, the file failed to save, and not appeared in dataset's files section.

can anybody help me? i tried to create, edit, copy, and delete file manually using dataverse service user on the server, there's no issue, dataverse user have enough permission to the directories .

view this post on Zulip Philip Durbin 🚀 (Jul 01 2025 at 10:11):

Hmm, is SELinux enabled? It is preventing the saving of files on your NAS?

view this post on Zulip Ayu Widi (Jul 01 2025 at 10:39):

i disabled the SELinux , and sestatusshows me SELinux status: disabled but the upload is still failed

view this post on Zulip Oliver Bertuch (Jul 01 2025 at 11:40):

Can you double check what user your Payara server is running with?

view this post on Zulip Ayu Widi (Jul 02 2025 at 03:17):

Oliver Bertuch said:

Can you double check what user your Payara server is running with?

ps -ef result show this :

dataver+ 2340 1 2 Jul01 ? 00:20:06 /usr/lib/jvm/java-17-openjdk -17.0.15.0.6-3.el9.x86_64/bin/java -cp /usr/local/payara6/glassfish/domains/doma in1/lib/ext/*:/usr/local/payara6/glassfish/modules/glassfish.jar -XX:+UnlockDiag

view this post on Zulip Ayu Widi (Jul 02 2025 at 03:22):

this is what i get after upload via web app : 

# ls -lth
total 1.5K
-rwxr-xr-x 0 dataverse dataverse  0 Jul  2 10:20 197c926b1d5-6e93970258d0

if i try to edit the file with vim , it says permission denied :
"197c926b1d5-6e93970258d0" [Permission Denied]

view this post on Zulip Oliver Bertuch (Jul 03 2025 at 13:09):

Can you double check it's not SELinux causing you trouble? https://access.redhat.com/articles/2191331

view this post on Zulip Oliver Bertuch (Jul 03 2025 at 13:10):

Also, you're mounting the filesystem from a NAS. What are you using? NFS? SMB? iSCSI + FS? Something else?

view this post on Zulip Ayu Widi (Jul 31 2025 at 06:02):

we tried many settings but no result. Our case was using CIFS. Now we move to NFS and everything's running well.

Last updated: Oct 30 2025 at 06:21 UTC